How can we help?

Open 'Become a Helper', complete an accurate profile, provide any requested verification, and set your service preferences. After all required setup is complete, you can review and respond to client requests. Verification approval and requests are not guaranteed.

Submit the requested identity documents through the secure verification flow. Processing time varies; check the in-app status for updates, and contact support if you need help.

Yes, you can update your email address in your Account Settings. For security reasons, you will need to verify the new email address via a confirmation link sent to your inbox.

Click 'Sign In' and then select 'Forgot Password?'. Enter your registered email address, and we will send you a link to reset your password.

Signing up and posting a request is free for Clients. We charge a small platform fee only when a service is successfully booked and paid for. Helpers may have different fee structures depending on their subscription tier.

Payments are processed securely through our platform. Once a job is marked as 'Completed' by the Client, funds are released to the Helper's account. Transfers to your bank account typically take 2-5 business days depending on your bank.

We accept major credit cards (Visa, Mastercard, Amex) and debit cards. All transactions are encrypted and secured by our payment processing partner.

Refund eligibility depends on the booking status, cancellation timing, whether work began, and the current Terms. Review the booking details and contact Support if you need help.

Helper profiles may show identity-verification status and, where applicable, background-screening or credential information. Review what is displayed, read ratings and reviews, ask questions, and confirm task-specific requirements before choosing.

Review the current cancellation terms shown for your booking before cancelling. Any fee or refund depends on the booking status, timing, and applicable Terms.

If you encounter suspicious behavior or a guideline violation, use Report in the conversation safety menu or beside the message. You can also block the user or contact support.

Log in as a Client and click 'Post a Request'. Fill in the details about the service you need, including location, budget, and timing. Helpers in your area will be notified and can submit offers.

Review the offers you receive. Check each Helper's profile, ratings, reviews, and verification status. You can also chat with them to ask questions before accepting an offer.

Add clearer scope and timing or adjust the budget, then allow more time or repost the request if appropriate. Responses are not guaranteed.

First, communicate your concerns directly with the Helper to see if they can fix the issue. If you cannot reach a resolution, you can open a dispute through the booking details page. Our support team will mediate.

Try contacting the Helper through chat. If there is no response, use the available booking controls to report or cancel. Refund eligibility depends on the booking status and current Terms; contact Support for review.

Use the Contact Support form or email support@poomat.com. Messages are reviewed during the support hours published on our Contact page.