For PoomAt Client and PoomAt Helper
These instructions cover accounts used in the PoomAt Client and PoomAt Helper apps. If your account has both roles, one deletion request covers the whole PoomAt account.
Fastest option
Delete your account in the app
Use the self-service option when you can sign in. The app will show the consequences before you confirm the permanent request.
- 1Sign in to PoomAt Client or PoomAt Helper.
- 2Open Profile.
- 3Choose Delete Account. In PoomAt Client on Android, open the Security tab and Security & Account first; in PoomAt Helper, scroll to the account-deletion section.
- 4Review the notice and confirm the permanent deletion request.
Cannot sign in? Request deletion by email
Email us from the address registered to your PoomAt account. Support will verify that you own the account before processing the request and may ask you to confirm through your registered email or provide limited account-specific information.
Email an account deletion requestSend the request to support@poomat.com
Include these details
- The email address registered to your account.
- Whether you use PoomAt Client, PoomAt Helper, or both.
- Use the subject “Account deletion request”.
What is deleted and what may be retained
PoomAt limits retained information to what is legally required or reasonably necessary. Retained records are access-restricted and are deleted or de-identified when the applicable purpose and retention period end.
Deleted or disabled as part of the request
- Your account is disabled immediately and active sessions are ended.
- Direct sign-in and profile information is removed, and stored Sign in with Apple authorization is revoked when applicable.
- Public profile access and future access to PoomAt Client and Helper are removed.
- Helper interview content is redacted immediately; linked safety evidence is scheduled for deletion within 30 days.
Retained only when required
- Limited transaction, payout, tax, and accounting records required by law.
- Records needed to complete an active booking, support matter, chargeback, or dispute.
- Limited fraud-prevention and safety records, or information subject to a legal hold or investigation.
Timing and important exceptions
We aim to respond to verified deletion requests within 30 days. Account access is disabled immediately when deletion is processed, and Helper interview evidence is scheduled for deletion within 30 days unless an exception applies.
An active transaction, payout, support matter, dispute, fraud investigation, safety review, legal hold, or applicable law may delay final deletion of the affected records. We retain only the records needed for that purpose and remove or de-identify them when the requirement ends.