Help Center
Frequently Asked Questions
Quick answers for Clients and Helpers. Use the search to find what you need.
01
Account & Authentication
3Create an account — Create your account to get started
Visit Forgot Password and follow the instructions. You will receive an email with a reset link.
Phone verification is required only for sensitive actions (like requesting new services or becoming a helper). You can update and verify your phone number on your profile page.
02
Clients – Services & Booking
3Go to New Service. You can describe your needs conversationally; we'll analyze and summarize your request for confirmation.
Visit My Services to view active requests, recent bookings, and statuses.
You will receive real-time notifications in the app for bids, status changes, and messages. Keep the page open and ensure your internet connection is stable.
03
Helpers – Bidding, Documents & Onboarding
4Open 'Become a Helper', complete an accurate profile, provide any requested verification, and set your service preferences. After all required setup is complete, you can review and respond to client requests. Verification approval and requests are not guaranteed. Become a Helper →
Open Available Services.
Use Documents to upload ID, background check, and other required files. If background check is required by admin, you'll see it listed.
Go to Helper Onboarding to connect Stripe for payouts. After onboarding, you can manage payments and view receipts.
04
Payments & Invoices
2Helpers can open Payments to view receipts and generate invoices. Clients will see receipts tied to bookings in My Services.
Payments are processed in CAD by default. Exchange rates and alternative currencies may be added in future releases.
05
Companies & Teams
1Yes. Visit Companies to create a company, join one, and manage your industry sectors.
06
Messages & Notifications
2Open the Messages page (Helper). You'll join rooms per booking or request and receive real-time updates.
Make sure you're logged in and your internet connection is stable. If the issue persists, refresh the page and try again.
07
Language & Localization
1Use the language selector in the top header. Your preference is stored and applied across pages.
08
Support
1Open Support to create a ticket. You can also browse FAQs, help docs, and resources from there.
Still stuck?
Send a support request through the form or email support@poomat.com.