Question 1

How do I create an account?

Accepted Answer

Use the Register button in the top-right. After signing up, verify your email using the link sent to your inbox. If needed, you can resend the verification from the login page.

Question 2

I forgot my password. How can I reset it?

Accepted Answer

Visit the Forgot Password page and follow the instructions. You will receive an email with a reset link.

Question 3

How do I request a new service?

Accepted Answer

Go to New Service page. You can describe your needs conversationally; we'll analyze and summarize your request for confirmation.

Question 4

How do I become a helper?

Accepted Answer

Start from the Become a Helper page. Complete identity verification and Stripe onboarding to start receiving requests.

Question 5

Where can I find available services to bid on?

Accepted Answer

Open Available Services to browse and accept suitable requests. Your dashboard highlights recommended and bidding items.

Question 6

How do I upload documents (ID, background check)?

Accepted Answer

Use the Documents page to upload ID, background check, and other required files. If background check is required by admin, you'll see it listed.

Question 7

How do I complete Stripe onboarding?

Accepted Answer

Go to Helper Onboarding to connect Stripe for payouts. After onboarding, you can manage payments and view receipts.

Question 8

Where do I view receipts and invoices?

Accepted Answer

Helpers can open Payments to view receipts and generate invoices. Clients will see receipts tied to bookings in My Services.

Question 9

Which currencies are supported?

Accepted Answer

Payments are processed in CAD by default. Exchange rates and alternative currencies may be added in future releases.

Question 10

How do I contact support?

Accepted Answer

Open the Support page to create a ticket. You can also browse FAQs, help docs, and resources from there.

FrequentlyAskedQuestions

Account & Authentication

Clients – Services & Booking

Helpers – Bidding, Documents & Onboarding

Payments & Invoices

Companies & Teams

Messages & Notifications

Language & Localization

Support